Terms of Use

Last updated: 18 November 2025
Governing law: Greece

1. Who we are

1.1. These Terms of Use (the “Terms”) govern access to and use of the Scan and Dine online platform and related services, including creation, hosting, management, display and sharing of digital menus, QR code generation, analytics and account management (the “Service”).

1.2. The Service is operated by Petro Dudi, as a sole proprietorship (ατομική επιχείρηση) established and operating under the laws of Greece (“Company”, “we”, “our”, “us”). A Greek sole proprietorship (ατομική επιχείρηση) is a business form in which one natural person carries on commercial activity without forming a separate legal entity, and that person bears full personal responsibility and liability for the business.

1.3. Our contact details:

• Email: support@scan-and-dine.com
• Registered seat: 4 Marathonomachon str., Argyroupoli 16452, Greece
• Tax ID (ΑΦΜ): EL105770219

1.4. By creating an account, paying for a subscription, or otherwise using the Service, you confirm that you have read, understood and agree to be bound by these Terms.

2. Who these Terms apply to

2.1. Venue Owners / Business Users. These Terms apply to restaurants, cafés, bars, hotels, and any other physical or hospitality venue that creates and manages a digital menu through the Service (each, a “Venue”, “you”, or “your”). The Service is offered strictly for business / professional use, not for private, domestic or purely personal/consumer purposes.

2.2. End Customers of a Venue. A Venue’s customers (“End Users”) may access the Venue’s menu for free by scanning a QR code or opening a menu URL generated by the Service.
End Users do not pay us; only the Venue pays subscription fees.

2.3. You confirm that you have authority to bind the Venue to these Terms.

3. Service description

3.1. The Service allows you to:

• Build, edit and organize menu categories and menu items (including descriptions, prices, photos, labels such as “vegan”, “spicy”, or allergen indicators).

• Generate and publish an online, mobile-friendly customer menu that can be viewed on any internet-connected device.

• Generate a unique QR code that links directly to that customer menu.

• Enable optional features such as item “likes”, a temporary “list” where End Users save items they plan to order, announcements (e.g. events or job openings), social media links, “Pet Friendly” badges, language translations you provide, and other display settings.

• View basic feedback and statistics (for example, like counts per item).

• Export and re-import your full menu. Importing a backup overwrites the current live menu.

3.2. The Service is not a point-of-sale, ordering, reservation, delivery, payment, or staffing service. We only display the information you enter. You are solely responsible for any actual commercial transaction with your End Users (pricing, billing, serving food/drinks, hiring staff, etc.).

3.3. We may enhance, remove, suspend, or redesign features at any time, including visual themes, analytics views, social/marketing widgets, translation tools, and QR code formats. You acknowledge that the Service will evolve.

4. Account registration and security

4.1. To use the Service you must create an account, provide accurate business information (including business name), and choose a secure password. You must keep your login credentials confidential and are responsible for all activity under your account.

4.2. You may update certain account details (email, password, business display name, etc.) through the “My Account” area.

We may send security tokens or temporary passwords to complete sensitive changes (for example, if you forget your password).

4.3. If you change the “business name” that is publicly shown on your menu, the system will generate a new QR code for your menu and the old QR code will stop being valid. You must update any printed or shared QR codes accordingly.

4.4. You must notify us immediately if you believe your account has been accessed without authorization.

5. Subscription, fees and payment

5.1. The Service is offered on a paid subscription basis, billed monthly to the Venue. End Users of your menu are not charged by us.

5.2. Payment processing (Stripe). By starting a subscription, you authorize us, and our third-party payment processor Stripe (including Stripe’s affiliated entities), to charge the payment method you provide for the recurring subscription fee and any applicable taxes. Stripe collects and processes the necessary billing and payment information (for example, card details and billing address) in order to complete and renew your subscription payments.

5.3. Invoice issuance (Elorus). We issue and send your subscription invoices through Elorus, a Greece-based invoicing / billing and e-invoicing platform. Elorus enables Greek businesses to generate professional invoices, manage recurring billing, and (through its certified e-invoicing service) issue tax-compliant electronic invoices that can be transmitted to the Independent Authority for Public Revenue (IAPR / AADE) and Greece’s real-time reporting systems such as myDATA. You agree that we may share with Elorus the information needed to lawfully issue invoices to you (for example, business name, address, VAT number/ΑΦΜ, subscription amount, and billing period), and that invoices may be provided to you electronically instead of on paper.

5.4. You agree to keep your billing and tax details accurate and up to date at all times so that Stripe can successfully process subscription charges and Elorus can issue tax-compliant invoices to you.

5.5. All fees are stated exclusive of VAT unless expressly stated otherwise. You are responsible for all applicable taxes, duties, and statutory charges related to your subscription under Greek law.

5.6. We may change subscription prices or introduce new fees. We will notify you of price changes in advance. If you continue using the Service after the effective date of the change, you agree to the new pricing.

5.7. Except where required by mandatory law, all fees you pay are final and non-refundable. This includes (without limitation) partial months, downgraded usage, or early cancellation. Cancelling your subscription stops future renewals and future charges, but you are not entitled to any refund (full or partial) of fees already paid for the then-current billing period.

6. Renewal, cancellation and effects of cancellation

6.1. Unless cancelled, your subscription auto-renews each month on the “Renews on” date shown in your Subscription tab, and your payment method will be charged for the next billing cycle.

6.2. You may cancel at any time through the “Cancel Subscription” option in the Subscription tab.

Cancellation stops future renewals and future charges, but you are not entitled to any refund (full or partial) of fees already paid for the then-current billing period, except where a refund is required by mandatory law.

6.3. Failed payments, suspension and automatic cancellation.
If a renewal payment fails, we may immediately mark your subscription as overdue and suspend or limit access to the Service (for example, by temporarily disabling your customer-facing menu and QR code) while we and/or Stripe attempt to collect payment and you update your payment details. If you successfully resolve the payment issue during this period, we will restore full access to your account and your menu.

If the payment issue is not resolved, your subscription will be automatically canceled and your account — including all menu data — will be permanently deleted within fifteen (15) days from the failed payment, as described in our Privacy Notice. Once deletion occurs, your data cannot be recovered and your QR code becomes unusable.

6.4. What cancellation by you does.
If you confirm cancellation from your Subscription tab:

• your subscription will be marked as cancelled and will not renew;
• we will stop providing you with access to the Service and your dashboard; and
• your entire account (including your QR menu and associated menu data) will be permanently deleted, and your QR code will become unusable.

These actions are immediate once cancellation takes effect and cannot be undone. Before cancelling, you should export a backup copy of your menu for your own records.

6.5. After your account is deleted (whether following your own cancellation or our cancellation for non-payment under Section 6.3), your old QR code and menu URL will no longer resolve to an available menu. End Users scanning printed QR codes will not be able to view your menu.

6.6. We may retain limited information as required for our legitimate business needs (for example, invoices for tax and accounting) and/or as required by applicable law, including Greek tax, accounting, and regulatory obligations.

7. Your responsibilities

7.1. Content accuracy. You are solely responsible for all content you enter into the Service, including:

• menu item names, descriptions, ingredients, allergens, dietary labels (e.g. “vegan”, “gluten free”), and suitability notices (e.g. “halal”, “kosher”);

• prices and currencies;

• promotional announcements (including job openings);

• social media links, contact details, and branding;

• badges such as “Pet Friendly”.
  You understand that End Users will rely on this information when ordering food or drinks, choosing whether a venue allows pets, or applying for a job.

7.2. Regulatory compliance. You are solely responsible for compliance with all applicable laws and regulations that apply to your venue and its menu, including but not limited to:

• consumer protection, price display and price accuracy rules;

• food safety, allergen disclosure, and nutrition/labeling obligations;

• rules on advertising, hiring and employment notices;

• alcohol, tobacco or age-restricted product regulations;

• local health, hospitality, accessibility, or licensing rules in your jurisdiction.

7.3. Translations. The Service supports manually added translations (for example, Greek, French, Spanish, Portuguese), and displays them to End Users along with localized interface elements. Translations are provided by you, not automatically generated by us. You are solely responsible for their completeness and accuracy.

7.4. Announcements and promotions. If you publish announcements (events, parties, “Job alert”), you are responsible for their lawfulness, accuracy, and any required employment disclosures.

7.5. Intellectual property rights. You confirm that you have all necessary rights (copyright, trademark, publicity, etc.) to any text, images, logos, branding, or other material you upload or input. You must not upload anything that infringes or misuses a third party’s rights.

7.6. No illegal or harmful content. You will not use the Service to display or distribute content that is unlawful, defamatory, fraudulent, misleading, obscene, hateful, harassing, discriminatory, exploits minors, promotes violence, violates privacy, or otherwise breaches applicable law.

7.7. Security and misuse. You will not:

• attempt to access accounts or data belonging to another venue;

• interfere with, disrupt, or degrade the Service;

• reverse engineer, decompile, or attempt to extract source code;

• use automated bots, scrapers, or similar tools except as explicitly allowed in writing;

• use the Service to send spam or conduct phishing or other malicious activity.

8. Our rights to your content

8.1. You own and retain all rights to the menu content and branding you create and manage through the Service.

8.2. You grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, display, adapt, translate (to the extent you provide translations), publicly perform, and otherwise use your content (including your business name, menu items, prices, allergens, announcements, and branding) solely for:

• providing, operating, improving and securing the Service;

• generating and displaying your customer-facing menu to End Users;

• generating and maintaining your QR code and menu URL;

• showing statistics/analytics back to you.

8.3. This license ends when we have deleted your account and menu content following cancellation, except for copies we are legally required to retain (for example, backup archives kept for a limited time to meet tax, accounting or legal obligations).

9. Data protection and privacy

9.1. We act as an independent data controller with respect to personal data we collect directly from you (for example, your account email, billing details, login credentials, and activity within the owner dashboard), and as a service provider/processor with respect to certain personal data we process on your documented instructions in order to host and display your menu to End Users. Under Regulation (EU) 2016/679 (the “GDPR”), a “controller” determines the purposes and means of processing personal data and a “processor” processes personal data on behalf of the controller.

9.2. The GDPR has applied directly across all EU Member States since 25 May 2018 and sets obligations for controllers and processors regarding lawfulness, transparency, security, and data subject rights.

9.3. Greece has adopted supplementary national data protection rules through Law 4624/2019, which implements and supplements the GDPR and establishes the Hellenic Data Protection Authority’s powers.

9.4. We will process personal data in line with:

(a) GDPR, to the extent it applies; and

(b) Greek data protection law, including Law 4624/2019, to the extent it applies.

9.5. We will maintain appropriate technical and organizational measures designed to protect personal data from unauthorized or unlawful processing and from accidental loss, destruction or damage, taking into account the nature, scope, context and purposes of processing, as required under GDPR.

9.6. You agree that:

(a) You will only provide us with personal data that you have a lawful right to share (for example, your own account details or business contact information).

(b) You will not upload special categories of personal data (e.g. health data about specific identifiable customers) into free-text menu fields.

(c) You will comply with information duties you owe to your End Users (for example, informing them that the menu they view is hosted by us, and giving them access to your own legal notices where required).

9.7. We will provide a separate Privacy Notice describing in more detail what personal data we collect, how we use it, and what rights data subjects have. In case of conflict between these Terms and that Privacy Notice with respect to privacy matters, the Privacy Notice controls.

9.8. Payment and invoicing processors.

To collect subscription fees and issue invoices, we use:

(a) Stripe, which processes your payment method (for example, credit/debit card details and billing address) and charges you on our behalf; and

(b) Elorus, which issues and stores tax-compliant invoices for your subscription, including invoices that may be transmitted to the Greek Independent Authority for Public Revenue (IAPR / AADE) and to the national real-time reporting infrastructure (e.g. myDATA) under evolving Greek e-invoicing rules.

By subscribing, you acknowledge and authorize our disclosure of your necessary billing, tax and contact details to Stripe and Elorus for these purposes.

9.9. International transfers. Stripe may store or process certain personal data outside the European Economic Area. Where such transfers occur, we will rely on appropriate safeguards permitted under GDPR (for example, standard contractual clauses). Elorus is headquartered in Greece and provides invoicing and e-invoicing services to Greek businesses, including electronic issuance of invoices and reporting to tax authorities.

10. Availability and service levels

10.1. We aim to keep the Service available and functional. However, we do not promise uninterrupted or error-free operation.

10.2. You may use the “Disable customer menu” setting to temporarily mark your customer-facing menu as unavailable. When enabled, End Users will see that the menu is “temporarily unavailable” and cannot interact with it.

10.3. You understand that:

• scheduled or emergency maintenance may affect availability;

• network or hosting outages can occur;

• changes you make (such as changing the displayed business name, or disabling your menu) can immediately affect what End Users see when scanning your QR code.

11. Backups and data export

11.1. You can export a full backup of your menu (including categories, items, prices, images, etc.) from the “Export & Import Menu” tab.

11.2. You can later import that backup to restore your menu. Importing a backup permanently overwrites the current menu.

11.3. You are solely responsible for storing your exports safely and for verifying the content you import. We are not responsible for loss of data caused by an import you initiate.

12. Intellectual property in the Service

12.1. The Service (including its software, platform architecture, dashboards, menu templates, visual themes, icons, badges, item cards, QR code generation logic, analytics dashboards, and any related documentation or user guides) is owned by us and/or our licensors.

12.2. Except for the limited rights expressly granted in these Terms, we reserve all rights, title and interest in and to the Service.

12.3. You receive a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Service solely for operating and promoting your own Venue(s), and strictly in accordance with these Terms.

12.4. You may not copy, reproduce, modify, distribute, translate (except as expressly enabled by the translation feature for your own menu items), create derivative works of, publicly display, publicly perform, or otherwise exploit any part of the Service except as allowed here.

13. Suspension and termination by us

13.1. We may suspend or terminate your access (in whole or in part) immediately, with or without notice, if:

• you breach these Terms;

• you fail to pay subscription fees when due;

• we reasonably believe your conduct risks harm (legal, security, reputational, technical or otherwise) to us, to other venues, or to End Users; or

• we are required to do so by law, regulation, court order or competent authority.

13.2. If we suspend or terminate for breach or non-payment (including automatic cancellation for non-payment under Section 6.3), we may delete or disable access to your account and menu in line with Sections 6.4 to 6.6. We are not responsible for any consequences of that suspension or deletion, including any printed QR codes that stop working or any resulting business impact.

13.3. Termination does not relieve you of any obligation to pay outstanding fees.

14. Disclaimers

14.1. “As is” / “as available.”
To the maximum extent permitted by applicable law, the Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

14.2. Menu accuracy and compliance.
We do not review, verify, moderate, approve or endorse your menu content, allergen/ingredient statements, dietary or religious suitability labels, pricing, promotions, announcements, hiring notices, or social links.

You alone are responsible for ensuring (a) that the information you publish is accurate, lawful, and compliant, and (b) that it is kept up to date.

14.3. No guarantee of results.
We do not guarantee any specific commercial outcome such as increased sales, customer engagement (“likes”, “lists”), staffing success via “job alert” announcements, social media growth, or positive reviews.

14.4. No legal, medical, HR, or nutritional advice.
Any labels such as “vegan”, “gluten free”, “halal”, “kosher”, “lactose free”, “nut free”, etc. are entirely provided and controlled by you.

We do not provide food safety certification, nutritional counseling, HR/recruitment services, or legal compliance advice.

15. Limitation of liability

15.1. To the maximum extent permitted by applicable law, in no event will we be liable to you or to any third party for any:

• loss of profits, revenue, goodwill, customers, business opportunity or anticipated savings;

• business interruption;

• corruption or loss of data, images or content;

• reputational harm;

• indirect, incidental, consequential, special, exemplary or punitive damages;
  arising out of or relating to these Terms or your use of (or inability to use) the Service, even if we have been advised of the possibility of such damages.

15.2. To the maximum extent permitted by applicable law, our total aggregate liability for all claims arising out of or relating to these Terms, the Service, or your subscription will not exceed the total amount of subscription fees actually paid by you to us for the Service in the three (3) full calendar months immediately preceding the event giving rise to the claim.

15.3. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

16. Indemnification

16.1. You will defend, indemnify and hold harmless us and our directors, officers, employees, contractors and affiliates from and against any and all claims, demands, disputes, actions, suits, proceedings, damages, losses, liabilities, costs and expenses (including reasonable legal and accounting fees) arising out of or in any way connected with:

• your use of the Service;

• your menu content (including translations, allergen/ingredient statements, pricing, announcements, or “Pet Friendly” representations);

• your breach of these Terms;

• your violation of applicable law or regulation; or

• any claim that your content infringes or misuses any intellectual property, publicity, privacy, or other rights of any person or entity.

17. Changes to these Terms

17.1. We may update these Terms from time to time.

17.2. If we make material changes, we will provide notice (for example, by email to the address in your account, by displaying a banner in your dashboard, or by requiring you to click “I agree” on next login).

17.3. Changes take effect on the stated effective date. If you continue to use the Service after that date, you agree to the updated Terms. If you do not agree, you must stop using the Service and cancel your subscription before the effective date.

18. Governing law and jurisdiction

18.1. These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the laws of Greece, without reference to conflict-of-law rules. Greek courts generally uphold clear jurisdiction clauses in commercial agreements, provided they are not contrary to Greek public policy or overriding mandatory provisions.

18.2. The parties agree that the competent courts of Athens, Greece shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms or their subject matter or formation, unless mandatory law requires a different competent forum.

18.3. Nothing in this Section limits our right to seek urgent injunctive or equitable relief in any jurisdiction where such relief is needed.

19. General

19.1. Entire agreement. These Terms (and any documents expressly referenced in them, such as our Privacy Notice) are the entire agreement between you and us regarding the Service and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, regarding the Service.

19.2. Severability. If any provision of these Terms is held to be invalid, illegal or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will continue in full force and effect.

19.3. No waiver. Our failure to enforce any right or provision of these Terms is not a waiver of such right or provision.

19.4. Assignment. You may not assign, transfer or sublicense any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of assets.

19.5. Notices. We may provide notices to you via email to the address associated with your account, via your dashboard, or via other reasonable means. You are responsible for keeping your contact details current.

By creating an account, clicking “I agree,” paying for a subscription, or otherwise using the Service, you acknowledge that you have read and understood these Terms and agree to be legally bound by them.